Here is a story I would like to follow to the end. A hotel consultant who purchased a hotel in Taos NM has alienated himself from the community by insisting that the Hispanic culture of the hotel be Anglicized. He thought he was improving the "customer experience"- but his staff and the community now think that there is more going on.
What Worked There Might Not Work Here (or Now)
What Worked There Might Not Work Here (or…
What Worked There Might Not Work Here (or Now)
Here is a story I would like to follow to the end. A hotel consultant who purchased a hotel in Taos NM has alienated himself from the community by insisting that the Hispanic culture of the hotel be Anglicized. He thought he was improving the "customer experience"- but his staff and the community now think that there is more going on.