In the early days of business process re-engineering, many companies went through the exercise of following an order through its entire life cycle so that they could truly understand the costs and issues with fulfillment. One of the exercises I will often ask a leader to undertake is to follow a decision through its life cycle inside their organization. Looking at it from the viewpoint of all those it will impact can have a startling effect. Larry O’Donnell, President and COO at Waste Management got that opportunity on national TV recently- and we can all learn from his experience.
Undercover Boss and Henry V
Undercover Boss and Henry V
Undercover Boss and Henry V
In the early days of business process re-engineering, many companies went through the exercise of following an order through its entire life cycle so that they could truly understand the costs and issues with fulfillment. One of the exercises I will often ask a leader to undertake is to follow a decision through its life cycle inside their organization. Looking at it from the viewpoint of all those it will impact can have a startling effect. Larry O’Donnell, President and COO at Waste Management got that opportunity on national TV recently- and we can all learn from his experience.