This post on Fistful of Talent is right on the money. Josh Letourneau writes about an article in CRM magazine in which a Six-Sigma black belt is scratching his head over the failure rates of CRM and wondering if maybe it was about people.
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The More Things Change...
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This post on Fistful of Talent is right on the money. Josh Letourneau writes about an article in CRM magazine in which a Six-Sigma black belt is scratching his head over the failure rates of CRM and wondering if maybe it was about people.