I generally stay away from "postmortem" work, but a client recently asked me to look into what was behind the failure of a sizable process change they had attempted. I talked with sponsors, end users, members of the project team and heard all the usual stuff. But it was in an all but accidental conversation in the cubicle of the senior programmer who had worked on the code that the bottom line became clear.
PonderThis: The Cost of Not Listening
PonderThis: The Cost of Not Listening
PonderThis: The Cost of Not Listening
I generally stay away from "postmortem" work, but a client recently asked me to look into what was behind the failure of a sizable process change they had attempted. I talked with sponsors, end users, members of the project team and heard all the usual stuff. But it was in an all but accidental conversation in the cubicle of the senior programmer who had worked on the code that the bottom line became clear.